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process. Phoenix Exchange, Inc., representatives will be the sole judges as to the cause of
any product failure as it relates to a warranty. This warranty will not apply to any failures
due to results of operator negligence or product which has been subject to misuse,
neglect, accidents, improper installation or disassembly. We will not recognize liability
claims for labor charges or consequential damages under any circumstances. Our liability
is limited strictly to the replacement of any product or part that shall have proved
defective according to our judgment. We do not authorize any person or persons to
assume for us any other liability in connection with the sale of our products.
Warranty Procedures: When submitting one of our units for warranty, please use the
following procedures: 1.The failed unit must be returned freight prepaid to our factory.
Return of the failed unit is essential, and warranty replacement will not be considered
without it. If the returned unit is determined to be faulty, freight credit for returning the
unit will be issued. 2. The condition of the unit must be the same as when it was removed
from the vehicle and must be accompanied with a copy of the original invoice indicating
the invoice number, date of purchase, and part number. 3. The unit will need to be tagged
with a warranty claim tag. The warranty tag must be filled out complete with all specified
information. 4. Warranty claims are priority, and the factory representative will contact
you as soon as possible with the evaluation. 5. Phoenix Exchange, Inc. is not responsible
for any failure due to improper installation, inadequate maintenance, accidents, neglect or
abuse to any of our products.
Returns: All returns must be authorized by a representative of Phoenix Exchange, Inc.
Returns must be accompanied by a copy of the original invoice indicating invoice
number, date of purchase and part number. Seal kits that have been opened will not be
accepted for return. All returns are subject to a restocking fee as set forth by a
representative of Phoenix Exchange, Inc. Returns will not be accepted after sixty (60)
days of original invoice date.
Rebuild & Returns (R&R): Phoenix Exchange, Inc. will rebuild any steering unit, fan
clutch or other related products for which parts are available in 1-2 working days
(depending on parts availability).All units being sent in for R&R are to be sent to
PHOENIX EXCHANGE, INC., ATTN: REBUILD DEPARTMENT, 2412 IRVING
BLVD. DALLAS, TX.75207. Units sent in for R&R must be tagged for rebuild and the
following information; 1. Company name, contact & phone number. 2. Address for return
shipping. 3. Year and make of vehicle. 4. PO# (if applicable).
DISCLAIMER: All manufacture’s name, symbols, numbers or descriptions are used for
reference purposes only. It is not our intent to imply that any part listed is the product of
those manufactures. The enclosed information has been complied from reliable sources
and the utmost care. Phoenix Exchange, Inc. does not assume any responsibility for error
associated with the compiled information. The original manufactures terminology,
dimensions, displacements, or part numbers are utilized so that the user of this
information can select the correct replacement. Always verify the parts number with
Phoenix Exchange, Inc., before ordering a replacement unit.
ORDERING:
HOURS M-F 7:30am to 5:00pm CST
LOCAL (214) 741- 3555
FAX (214) 741-3105
TOLL FREE 1-800-284-0165
MAIL PHOENIX EXCHANGE, INC.
2412 IRVING BLVD.
DALLAS, TX. 75207
any product failure as it relates to a warranty. This warranty will not apply to any failures
due to results of operator negligence or product which has been subject to misuse,
neglect, accidents, improper installation or disassembly. We will not recognize liability
claims for labor charges or consequential damages under any circumstances. Our liability
is limited strictly to the replacement of any product or part that shall have proved
defective according to our judgment. We do not authorize any person or persons to
assume for us any other liability in connection with the sale of our products.
Warranty Procedures: When submitting one of our units for warranty, please use the
following procedures: 1.The failed unit must be returned freight prepaid to our factory.
Return of the failed unit is essential, and warranty replacement will not be considered
without it. If the returned unit is determined to be faulty, freight credit for returning the
unit will be issued. 2. The condition of the unit must be the same as when it was removed
from the vehicle and must be accompanied with a copy of the original invoice indicating
the invoice number, date of purchase, and part number. 3. The unit will need to be tagged
with a warranty claim tag. The warranty tag must be filled out complete with all specified
information. 4. Warranty claims are priority, and the factory representative will contact
you as soon as possible with the evaluation. 5. Phoenix Exchange, Inc. is not responsible
for any failure due to improper installation, inadequate maintenance, accidents, neglect or
abuse to any of our products.
Returns: All returns must be authorized by a representative of Phoenix Exchange, Inc.
Returns must be accompanied by a copy of the original invoice indicating invoice
number, date of purchase and part number. Seal kits that have been opened will not be
accepted for return. All returns are subject to a restocking fee as set forth by a
representative of Phoenix Exchange, Inc. Returns will not be accepted after sixty (60)
days of original invoice date.
Rebuild & Returns (R&R): Phoenix Exchange, Inc. will rebuild any steering unit, fan
clutch or other related products for which parts are available in 1-2 working days
(depending on parts availability).All units being sent in for R&R are to be sent to
PHOENIX EXCHANGE, INC., ATTN: REBUILD DEPARTMENT, 2412 IRVING
BLVD. DALLAS, TX.75207. Units sent in for R&R must be tagged for rebuild and the
following information; 1. Company name, contact & phone number. 2. Address for return
shipping. 3. Year and make of vehicle. 4. PO# (if applicable).
DISCLAIMER: All manufacture’s name, symbols, numbers or descriptions are used for
reference purposes only. It is not our intent to imply that any part listed is the product of
those manufactures. The enclosed information has been complied from reliable sources
and the utmost care. Phoenix Exchange, Inc. does not assume any responsibility for error
associated with the compiled information. The original manufactures terminology,
dimensions, displacements, or part numbers are utilized so that the user of this
information can select the correct replacement. Always verify the parts number with
Phoenix Exchange, Inc., before ordering a replacement unit.
ORDERING:
HOURS M-F 7:30am to 5:00pm CST
LOCAL (214) 741- 3555
FAX (214) 741-3105
TOLL FREE 1-800-284-0165
MAIL PHOENIX EXCHANGE, INC.
2412 IRVING BLVD.
DALLAS, TX. 75207
