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Sales Policy

Phoenix Exchange»Sales Policy

                                                                                                    PHOENIX EXCHANGE, INC

                                                                                                         General Sales Policy

PAYMENT TERMS: Accounts Receivable will be handled by Interstate Billing Service (IBS) in Decatur, Alabama. Statements will be sent to you on or about the 25th of the month. Payments should be made payable to Phoenix Exchange, Inc. and mailed to Interstate Billing Services, P.O. Box 2208 Decatur, Alabama, 35609-2208. Since we provide invoices at the time of sale, no invoices will be sent with your statement. For billing information or assistance please call 1-800-332-9140 for any question you might have about your account. Cores that have not been returned during current month billing may not be deducted from your payment. Open balance accounts that are delinquent or lack of payment or cores not returned or that do not adhere to our terms and conditions will be put on a C.O.D. basis. An open balance account that shows no activity in a six (6) month period will be considered inactive and therefore canceled.

FREIGHT: Orders are shipped freight collect on request. Orders shipped UPS will have the freight billed on invoice. Orders placed after 4:00 p.m. that require same day service are subject to a $10.00 special handling fee, if the order has to be taken to freight carrier. All bus shipments are subject to an $8.50 special handling fee.

CORE RETURNS: All cores must be returned freight prepaid to: PHOENIX EXCHANGE, INC. 2412 IRVING BLVD., DALLAS,TX 75207 within 30 days from the date of purchase to be considered for full core credit. Invoicing for products not exchanged will be invoiced as an “Outright Sale” core being part of the complete product, (therefore due and payable). Full core credit will be issued upon the return of REBUILDABLE CORES with the copy of the original invoice indicating the invoice number, date of purchase and part number. Core eligibility is maintained on a like for like core basis, and the consumer is eligible to return the core purchased within 30 days from the date of invoice. Any core returned after 30 days will not be considered for full core credit unless otherwise authorized. Cores sold outright at reduced values are not eligible for return. Cores returned for credit must be complete and never disassembled. Wrecking yard or weather-beaten cores will not be accepted for credit. Units that are rusty, frozen (seized or locked up) or cannot be rebuilt will be classified as junk with no value. Fan Clutch Cores, Steering Gear Cores, Pump Cores, and Compressor Cores must turn through, mounting holes and housings not cracked or broken, input and output shift spines or keyways must not be damaged (twisted or sheered) or have excessive wear, welded upon or show signs of severe impact, to receive full core credit. Cores are subject to an internal inspection before credit will be issued. See Core Inspection Guidelines sent with each unit. Following these guidelines will insure proper core return credit.

LIMITED WARRANTY: All products remanufactured by Phoenix Exchange, Inc. are warranted against remanufacturing defects in material and workmanship for a period of 1 year. All other products, new or remanufactured, will be subject to that products warranty as set forth by that products manufacturer. Products returned as defective, will be disassembled to determine that the failure was due to our manufacturing defect prior to replacement. In all cases, Phoenix reserves the right to either repair or replace any of Phoenix Exchange Inc. products that have failed due to workmanship or defective material used during the remanufacturing process. Phoenix Exchange, Inc. representatives will be the sole judge as to the cause of any product failure as it relates to a warranty. This warranty will not apply to any failures due to results of operator negligence or product which has been subject to misuse, neglect, accidents, improper installation or disassembly. We will not recognize liability claims for labor charges or consequential damages under any circumstances. Our liability is limited strictly to the replacement of any product or part that shall have proved defective according to our judgment. We do not authorize any person or persons to assume for us any other liability in connection with the sale of our products.

WARRANTY PROCEDURES: When submitting one of our units for warranty, please use the following procedures: 1. The failed unit must be returned freight prepaid to our factory. Return of the failed unit is essential, and warranty replacement will not be considered without it. If the returned unit is determined to be faulty, freight credit for returning the unit will be issued. 2. The condition of the unit must be as removed from the vehicle and must be accompanied with a copy of the original invoice indicating the invoice number, date of purchase and part number. 3. The unit will need to be tagged with a warranty claim tag. The warranty tag must be filled out complete with all specified information. 4. Warranty claims are priority, and the factory representative will contact you as soon as possible with the evaluation. 5. Phoenix Exchange, Inc. is not responsible for any failure due to improper installation, inadequate maintenance, accidents, neglect or abuse to any of our products.

RETURNS: All returns must be authorized by a representative of Phoenix Exchange, Inc. Returns must be accompanied by a copy of the original invoice indicating invoice number, date of purchase and part number. Seal kits that have been opened will not be accepted for return. All returns are subject to a 20% restocking fee as set forth by a representative of Phoenix Exchange, Inc. Returns will not be accepted after thirty (30) days of original invoice date.

REBUILD & RETURN (R&R): Phoenix Exchange, Inc. will rebuild any steering unit, fan clutch or other related products for which parts are available in 1-2 working days(depending on parts availability). All units being sent in for R&R are to be sent to: PHOENIX EXCHANGE, INC., ATTN: REBUILD DEPARTMENT, 2412 IRVING BLVD., DALLAS, TX 75207. Units sent in for R&R must be tagged for rebuild and the following information: 1. Company name, contact & phone number. 2. Address for return shipping. 3. Year and make of vehicle. 4. PO# (if applicable).

DISCLAIMER: All manufacturers’ name, symbols, numbers or descriptions are used for reference purposes only. It is not our intent to imply that any part listed is the product of those manufacturers. The enclosed information has been compiled from reliable sources and with the utmost care. Phoenix Exchange, Inc. does not assume any responsibility for error associated with the compiled information. The original manufacturers’ technology, dimensions, displacements, or part numbers are utilized so that the user of this information can select the correct replacement. Always verify the part number with Phoenix Exchange, Inc. before ordering a replacement unit. 

HOURS M-F 7:30am to 5:30pm CST
LOCAL (214) 741- 3555
FAX (214) 741-3105
TOLL FREE 1-800-284-0165
DALLAS, TX. 75207